Gary <kw4z@[EMAIL PROTECTED]
> wrote in
news:C4159A37.2302F%kw4z@[EMAIL PROTECTED]
> Having just converted over to DSL from Cable Internet with both
> advertising 3MB speed connections I have switched back and forth from
> connection to connection and although it does seem that there isn't
> much difference I can, on average, achieve faster loading of pages on
> DSL over Charter Internet. I realize that many factors affect each
> and the performance of each such as distance from the Phone Company
> equipment and number of cable subscribers sharing the connection at
> any one time but this is based on what I've found so far.
> Additionally from my dealings with AT&T vs. Charter it seems that AT&T
> is quicker to respond and seems more hungry to help at this point than
> does the help at Charter. Lately I've also noticed that the trend
> with Charter cable customer service is to farm out the jobs to India.
> No less than three calls to Charter has yielded a very poorly English
> speaking person from India. My last call, from Charter, was from a
> noticeably foreign person with, again, very poor English skills who
> only called to verify what Charter services I had. Less than five
> minutes later I got a call from a computer asking me to rate my
> experience with Charter's last call. On a scale of 1, bad, to 5,
> excellent, I gave them a solid 1 (one). The computer hung up on me
> then.
>
> I'm no big fan of AT&T, from past experiences, but I'll give them a
> second chance for sadly Charter wasn't much better and that was my
> only two choices.
>
>
I got Bell south DSL a couple of years ago and their service is usually
good although I had a problem in the CO last December, and it took 3
tries to find a problem causing a short on the tip side. This was not a
DSL problem but a problem originating in the CO effecting the regular
phone line as well as DSL. They finally got it fixed the 3rd time.
The 3rd call they were responding with a little more urgency, although
this happened over a month period.
Repair with AT&T is stateside but you usually deal with someone in India
if you call DSL customer sup****t.
If you expect very much these days you will usually be dissappointed with
tech sup****t.
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