BUYER BEWARE!
Thinking of buying a SUNL ATV or product? DON'T DO IT!!
Below is what you can expect!
Extremely low quality, no after the sale service or parts.
SUNL is just JUNK! Do not waste your money!
==
SUNL's UNSATISFACTORY BBB record
http://dallas.bbb.org/commonreport.html?bid=15000591&language=1
==
http://www.complaintsboard.com/complaints/sunl-c869.html
1 days ago by Terry Hebert
I recently bought a sunl sld 29 125cc dirtbike. It broke the day i bought
it. The bolts
that hold the motor to the frame snapped while riding it. It hit me on my
leg making a
large bruise. After i fixed that the valves in both tires busted. Then the
dealer charged
me $35 for 1 tube but kawasaki charged $5 for a better tube. The sunl tube
busted
again the kawasaki didn't give a problem. Then my throttle cable broke.
The price
for a new one was outrageous. After i fixed that, the clutch cable broke
again the
price was outrageous. After that the bolts on the motor broke again making
another
bruise on my leg. Not only that parts break but they are of poor quality
the clutch on
it is very bad, and doesn't have any pull. The bolts on the suspension are
always loose.
I have to tighten them before during and after i ride. The chain stretches
so fast that i
have to tighten it two times a day. The chain has broken twice making me
flip both
times the bike landed on my leg, and i was only in 2nd gear. The bearing
in the wheels
are very bad i bent mine and had to change them, and they bent on level
ground while
moving very slow. The air filter is always needing to be cleaned. The
carburetor is made
of low quality and it floods for no reason. You can't find many parts to
make it better.
The sponsorship sticker on the bike are just stickers those parts aren't
really on it.
I think that everyone should get together and do something to stop them.
And my problems can't be blamed on poor maintenance because i take care of
it,
all my problems happed within a month of buying it!!! And it is still
breaking regret
buying it everyday!!!
http://forums.atvconnection.com/messageview.cfm/catid/10/threadid/513487
Glad to have found this site to vent on. My son bought one of these
from NYDiscountmotors on Feb. 19 on ebay. Nothing but problems since it
came out of the crate. Starter wouldn't work, so he was jump starting it
for about two weeks. Place was going to meet us halfway between NY and
CT to fix problem, then tells me to take it somewhare and they will
reimburse cost. Did that and the day before we took it all of a sudden the
starter worked. Guy up here looked at it, couldn't find why it wouldn't
start before, needed headlight replacement. Was never sent. Then they
won't reimburse him the $90 because it was now working. Then agreed to
pay half, still haven't gotten it. Body parts are broken off, cheap
plastic, In March the chain broke, $38 to replace that with a good chain.
By beginning of May, rear brake pads completly gone. Another $68 to
replace them, once the guy found ones that matched. Yesterday, the front
wheel is now sheared right off the axle. Luckily he was going around a
curve and not going fast. These are a piece of $1000 junk. He rides in
the woods on trails he and his friends have made and these bikes are just
not rugged enough for that. He had a Polaris 90 Sport we got used for
$600. That on had been flipped, crashed, drowned and never broke off a
body part. On this piece of crap the entire right side from front feder
to back is in pieces and other parts are cracked. He has sure learned a
hard lesson for a 14 year old. NY Discount motors response is basically
you get what you pay for. They are really mad because I left neutral
feedback on them. Just said good sale, shoddy product, email for info
before bidding. Ruined there 100% positive rating. Have asked me to recind
it, was considering it, until the wheel incident. Sorry to go on so
long, but just needed to vent. I guess buyer beware is really true. Thanks
http://forums.atvconnection.com/messageview.cfm/catid/10/threadid/518264.cfm
All the bad things you have read about SUNL are correct, why bother
with JUNK!
Things I've had go wrong in the first 3 months:
1.) Chain broke after the "guard" squashed against it after casual
trail riding...and I mean CASUAL.
2.) Bolts to the swing arm axle adjuster fell out after a day of CASUAL
riding, used red thread lock to fix it, took an hour to find them in
the field.
3.) Throttle cable got stuck after a day of attempted mud riding...my
son held on for dear life!
4.) Frame developed a crack near the lower swing arm joint...hmmm.
5.) Gas tank developed a hair line crack after another day of CASUAL
riding (this is when I decided it was no longer safe for my son to ride
it).
So, bottom line, if your having good luck with your SUNL, your among A
FEW. Don't waste your money...that's all I'll say.
http://www.complaintsboard.com/complaints/sunl-c869.html
Buyer beware!
In April of 2006 I purchased 6 ATV's from a SUNL dealer thru EBAY. This
dealer, who I will not name, has been so very helpful. I have no
complaints at all about him. He has sent me box after box of parts for
free.
What absolutely floors me, is how incredibly poorly these things are
made. My kids are all average sized, ranging from 6 yrs old to 11 yrs
old. They only ride them on the weekends in our 4.5 acres of flat as can
be grass yard. No jumps, tricks, rough riding, nothing. These things
have been an endless headache for me. I seriously can't tell you how many
hours and hours I have spent trying to make these things work. Here are
just a few problems I have encountered: CONSTANT carb problems-float
needles sticking open causing the carb to empty the entire fuel tank all
over the ground/floor. Needles sticking shut causing the engine not to
start. Fuel lines cracking and leaking all over the hot engine after
only one month of riding. Dead batteries every weekend causing me to need
to jump start them off of my battery charger just to get them going.
All of them have had the chains break at least once. The frame on one of
the 110's broke in half where the swingarm meets while my 60 lb
daughter was riding it, luckily she was not hurt. All of them have had
parts
break, fall off, loosen up, etc for no reason. I got to the point where
I was putting Loctite on everything! I could go on and on. At this
point, only ONE of the SIX I purchased is running. They are parked
permanently. Now, I knew that these were not going to be as good as the
Hondas
that I originally wanted to buy (the Hondas are 5 times the $), but I
didn't think these things would be so terribly made and downright
dangerous. In the end, I guess you do get what you pay for. BUYER BEWARE!
http://chinariders.net/modules.php?name=Forums&file=viewtopic&p=6462&highlight=
I was a SunL Dealer couldn't get parts at all and filed against them
through my credit card company. Endless Journey Cycles Ohio
http://myvento.net/forum/viewtopic.php?t=3544
Just picked up a brand new 150cc scooter by SUNL. Got it cheap, but as
I am finding out, getting replacement body panels are difficult to come
by. I email SUNL in Texas but they don't respond. I email a distributor
in City of Industry, California, and they too don't respond. It would
appear the SUNL is another fly by night company or run out of someone's
bedroom.
http://www.atvnation.com/forum/lofiversion/index.php/t11020.html
Run away from anything that says SunL on it. We used to deal in their
scooters also and they were nothing but problems.
http://www.myvento.net/forum/viewtopic.php?t=1763
Arg! Well I still don't have the parts I need to fix my kickstarter. I
can't get a hold of SunL's parts division (the switch board at SunL
only picks up the phone when the parts division is closed, HA!). Brian, If
your smart you will tear up Sunl's number and never call them again.
They are THE WORST company when it comes to scooters.
http://www.myvento.net/forum/viewtopic.php?t=849
One important message to you. DO NOT look for any support from
SUNL. They are the worst in my opinion and I have been trying to deal
with them since buying the bike last October.
http://www.thesqueakywheel.com/complaints/2007/FEB/complaint11889.cfm
I purchased several mopeds to resale in my powersport shop. Sunl has
made promise after promise to send necessary parts which I ended up
buying from a parts house. I needed mso's in order to get titles to the
mopeds that I sold. I have had to purchase several mopeds back from the
customers, which now I have a few used mopeds that I can't get titles to.
Sunl contacted me informed me that the state of Florida is making them
buy back all mopeds (as a credit) I purchased for what I paid for them,
less shipping. Now they say they are not going to buy them back, refuse
to take my calls or return any of my calls. I hope that anyone that is
thinking about buying from Sunl reads this and thinks twice about it
they are built cheaper than other chinese products that I purchased from
other distribitors. I have also heard rumor tha sunl has copied from
another mfg the epa tags and put them on their own products which is why
Florida wont accept any mso that I already have.
http://www.gokartsrus.com/go-kart_forum/viewtopic.php?t=443&sid=42ac0a15abd4b1b62fe155bc9c1c6090
Many many phone calls all over the country dealing with rude
receptionists and ignorant peaople, finally yielded the name and phone
number of
the GM over thier 4 US branches, Jeff Boudreaux at 1-866-423-1072. I
spoke to him on Feb 14th and thought i was finally going to get somwhere,
he refered me to Chris the Parts and Tech manager in Texas. Now about
10 e-mails later I have not gotten any resolution. Lotsa "gonnas" but no
action. when I am done with this post I plan to get on the phone to
Jeff again. Really a shame if they want to build a brand in the US, if
they don't change and begin to listen to customers problems, address them
with manufacturing changes and then stand behind thier product and make
parts accessable they won't last long.
I have had alot of communication with SUNL in Texas and do not get the
responses I had hoped for, especially considering they are trying to
build a brand here in the U.S. For example I have tried to get the
missing washer that holds on the dust cap on the front hub for over a
month
now.... Nuthin. I have tried to find out if there is a clutch rebuild
kit.... Nuthin. I could go on but won't.
http://www.complaintsboard.com/complaints/sunl-c869.html
These karts are junk. And if that isn't enough, just try getting parts
for them. Even as a dealer, I couldn't hardly get any parts. I finally
gave up and dumped the line. Stay away from SUNL. You will be doing
yourself and your family a great favor.
http://www.texasatvs.com/forums/archive/index.php/t-14204.html
stay away from, me and my buddy used to sell them they have alot of
problems Chassis breaking carbs falling off and sticking wide open one kid
... got hurt no to long ago and sunl is being sued over defects, spend
the extra money and buy name brand
http://www.powersportsnetwork.com/enthusiasts/review_detail.asp?rv=48461&veh=40198
-- Pink Piece of Junk --
I can't believe I actually bought this for my 8 year old daughter. She
wanted to ride with me at the local track but I didn't want to spend
any more money on an expensive quad so I decided to buy this. I am
extremely disappointed because it only rides for a few hours before
something
goes wrong with it. Everything about this quad is awful. I would never
buy another SunL ATV ever again.
http://www.powersportsnetwork.com/enthusiasts/review_detail.asp?rv=47724&veh=38999
-- SUNL Junk --
Purchased a Hanma R6 for grandson for Christmas. Purchased 12/22/2006.
Went through all the pre-ride checks and he received atv on 12/26/2006.
No rough riding, no jumping, no high speeds and unit falling apart
everyday. Welds breaking and bolts coming loose. Returned unit on January
4, 2007 and probably out the money, but SUNL is junk - DO NOT BUY IT. No
warranty, no parts, and no service. Somebody needs to get a class
action suit started on these guys to shut them down or get them straight
before somebody dies.
http://forums.atvconnection.com/messageview.cfm/catid/10/threadid/518264.cfm
You get what you pay for...I bought a ATV 109 for my son, it served
it's purpose for a couple of months. I got tired of fixing it after every
ride. In general, they are junk.
http://www.atvtime.com/phpBB2/viewtopic.php?p=106869&sid=253c69a37fd42071a81a35477649ac99
We bought a little SUNL about 2 months ago, something has fallen off or
broke everytime we go riding. This last time, it was the frame. So we
are sending it back and are looking at getting the Unison Desert Cat 90.
So far I have heard alot of good stuff. We ride in sand mostly. My son
is only 35 lbs and will be 8 this summer. We want something that we
wont have to fix or tighten things on every time we ride.
http://ridingarizona.com/forum/topic.asp?TOPIC_ID=24677??
We have some experience with "Chinese Quads". While they are cheaper,
you have to be willing to put in the time in maintaining them. They take
A LOT more maintenance than regular bikes. Things rattle off and parts
break easily on a regular basis. You have to know how to fix them and
it is difficult to get certain parts. It takes a lot of patience in
getting on line and calling places to find parts. Many times we have
ordered parts for them to be back ordered for months and we never get
them.
It was really hard to find tires and wheels for our little one and we
ended up having to wait about 7 months before we found the right ones.
http://ridingarizona.com/forum/post.asp?method=ReplyQuote&REPLY_ID=211831&TOPIC_ID=21612&FORUM_ID=10
I bought a SunL 50cc quad for my 5 year old stepdaughter less than a
year ago. I too did not want to spend $2k on a 50cc quad, especially if
she turned out not to be interested in riding it. My first impression
was that it had a stout motor for a 50cc., had a decent looking rear disc
brake, electric start, remote start, remote kill switch, pretty neat I
thought. I soon realized that what I had was a total pile of crap.
* The suspension is nothing more than springs - there is no appreciable
damping in the "shock". Makes for precarious handling characteristics
thru any sort of appreciable bumps.
* The throttle stop, at its full-in position, still allows the bike to
haul a**.
* There is no parking brake, and it will walk away at normal idle
levels.
* Not that the brake is much use, which was surprising, as it's a
hydraulic disc brake (rear only, no front brake at all). It will slow the
bike down eventually, but it's not even strong enough to lock the rear
wheels pulled fully to the grip. Yes, I bled it, no improvement.
* There is no gas tank petcock. A piece of plastic from the cheapo gas
tank lodged itself in the float seat, causing it to piss gas out the
float vent. There was no vent tube, so the gas was leaking on the hot
cylinder head. Only solution given a lack of the right tools to remove the
plastics at the time was to drain the gas tank before putting it back
on the trailer.
* With the help of the springboard suspension and some uneven bumps
(common to offroading), my daughter managed to flip it over. Now the
steering shaft is bent.
She's ridden it at maybe 8 outings total, and it is now a total piece
of garabage. During the last 4 outings, I've spent more time fixing it
than she has riding it, cutting out my riding time as well. Now that I
know she's into riding, she will be getting a quality quad for her
birthday in a couple months.
So, in conclusion, if you don't ride very hard, or if you do ride hard
but don't venture far from camp and can put up with a constantly
breaking motorcycle or quad, the chinese models may be what you're looking
for.
http://www.complaintsboard.com/complaints/sunl-c869.html
7 days ago by Brandy Jenson
I bought 2 four wheelers for my two daughters for a Christmas present
from sunl the first thing that happened was when they were delivered one
of them was the wrong color it was suppose to be pink and it was a
hunters camo yellow for a boy and this was a Christmas present for my
daughter and i hand her this boy looking four wheeler i contacted sunl and
they said they didnt have the one i ordered so just sent me the wrong
one hoping i would be happy well i was not it took from the end of nov.
To just a few days ago to get the new body that i ordered i am so
disappointed with these four wheeler every time we attempt to ride them
they
literally fall apart both of them are a piece of junk all the problems
i read you had i have had the same things wrong with mine and every
time i try to contact them they are full of excuses i think they're
waiting for the year warranty to be up so then theres no chance of getting
any help from sunl we bought these and they dont even run and were
suppose to just say oh well we got ripped off its not fair we should get a
refund or something i feel like we totally got ripped off.
33 days ago by Jennifer McArdle
The fact that these four wheelers are poorly made is absolutely true,
and to add headache to injury, the dealer who sold my daughter's to me
neglected to mention the laws and statutes concerning appropriate size
for age class, the required education classes and registration
documentation. So not only is the product poorly constructed, but due to
the
laws where I live and the fact that I would use it at public locations, my
child is completely unable to use it. Which I guess isn't so bad
considering the safety issues that other Sunl owners have experience. Stay
very far away from the Sunl products!! do not make the same mistake that
I did.
http://www.complaintsboard.com/complaints/hanma-r6-atv-poor-quality-c3998.html
HANMA R6 ATV - poor quality
Complaint Rating: 67 % with 3 votes
Purchased SUNL Hanma R6 December 22, 2007..given as Christmas gift to 6
year old 54 pound (24.49 kg) grandson. He received gift on December
26th.
The recommended inspection before riding was completed on December 24th
per the checklist in the owners manual. In addition to pre-ride
inspection all bolts and nuts were checked for tightness. One bolt was
found
missing in rear muffler hanger and a number of bolts were loose. The
nuts that attach the muffler to the engine head were loose and also
tightened. Lug nuts on wheels were also checked for proper torque.
During pre-ride inspection what looked to be a small crack was noted on
rear rack bracket.
Per instruction booklet motor break in procedures were followed by
setting throttle at approximately half throttle for first ten hours.
Youngster rode with father who was on a Kawasaki quad and father insured
that
engine speed was varied and that constant low speed was avoided
However, unit was never broken in due to a total of ten hours not being
completed. The vehicle held together only long enough for one tank of fuel
and part of another tank to be used.
December 26th: Rear muffler bolt came loose and was lost. Bolt
replaced. Rear rack bracket broke and rack went forward into plastic body
housing breaking plastic body.
December 27th: Keeping muffler tight continued to be a problem and
muffler was wired because muffler bracket broke. Battery case latching
system broke.
December 28th: Chain came off and had to be replaced and retightened
and muffler continued to work loose at engine head.
December 29th: front rack mounting broke and bolts holding muffler on
engine head came loose and were lost, This was the end of using the
unit. Unit was returned to dealer on January 4th.
The unit is sold as an all terrain vehicle for off use road only. This
unit was never subjected to any excess weight, nothing was carried on
either rack, and the unit was never subjected to any severe treatment
such as jumping or high speed operation in rough terrain, or for that
matter even over mild terrain.. Unit was operated in field and pasture
conditions in a rural area. None of the areas would be considered extreme
or severe terrain. Overall the unit was operated in what would be
considered mild territory for any off road or all terrain vehicle.
The dealer has stated that the damage to the unit appeared to be
"impact" damage. There was never any impact with any object other than
those
that were attached to the unit and fell off and impacted some other
part of the unit such as the rear rack hitting the plastic body.
I have absolutely no complaints at all about the engine other than the
muffler not staying on the unit. Engine started easily every time and
ran excellent. Brakes worked well and transmission seemed to perform
flawlessly. However, I would add that the unit has not operated the full
10 hours as recommended for break in.
The major problem I see is that the tubing used in the construction of
the frame and racks is of extremely poor quality. With such little
operating time under such mild conditions and seeing all of the welds
break
and other frame problems I am concerned that a major frame component
could fail. Failure of a major part such as swing arm or other steering
component could result in sever injury or even death to the rider and
even low speeds. Don't waste your money, or chance your kids life.
===
Broken axle
http://forums.atvconnection.com/messageview.cfm?catid=10&threadid=502256&highlight_key=y&keyword1=sunl
Broken frame....SUNL stalls
http://forums.atvconnection.com/messageview.cfm?catid=10&threadid=488738&highlight_key=y&keyword1=sunl
SUNL 90....another broken frame
http://forums.atvconnection.com/messageview.cfm?catid=10&threadid=495060&highlight_key=y&keyword1=sunl
SUNL mini 90....broken swingarm
http://forums.atvconnection.com/messageview.cfm?catid=10&threadid=480312&highlight_key=y&keyword1=sunl
SUNL 250 .... engine and welds break
http://www.buggynews.com/topic3638.html?highlight=sunl
SUNL class action lawsuit
http://www.buggynews.com/topic7088.html?highlight=sunl
http://www.buggynews.com/topic2812.html
SUNL 250 motor mounts breaking
http://www.buggynews.com/topic2358.html?highlight=sunl
http://thesqueakywheel.com/complaints/2006/SEP/complaint10071.cfm
http://thesqueakywheel.com/complaints/2006/AUG/complaint9789.cfm
http://thesqueakywheel.com/complaints/2006/AUG/complaint9797.cfm
http://thesqueakywheel.com/complaints/2006/MAR/complaint8614.cfm
http://www.ripoffreport.com/reports/ripoff189635.htm
http://www.ripoffreport.com/reports/ripoff229543.htm
http://www.ripoffreport.com/reports/ripoff184006.htm
http://www.ripoffreport.com/reports/ripoff103437.htm
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